Privacy Policy

1. Welcome to RoyaltyDiscount

At RoyaltyDiscount, we believe the bond between Labrador Retrievers and their humans is something worth celebrating!

Whether you're shopping for your next favorite Lab-inspired tee, exploring our latest collections, or treating a fellow dog lover, your privacy matters to us.

This Privacy Policy explains how RoyaltyDiscount ("we," "us," or "our") collects, uses, shares, and protects your personal information when you visit our website, make a purchase, subscribe to our marketing communications, or interact with our services.

We're committed to being transparent about how your information is handled.

2. Information We Collect

To make your shopping experience smooth, secure, and enjoyable, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order details and purchase history

  • Customer service communications

  • Marketing subscription preferences

Payment Information

Payments are processed through Shopify and supported payment providers. We receive transaction information needed to process and manage orders but do not ordinarily receive your complete payment card number.

Automatically Collected Information

  • IP address

  • Browser and device information

  • Pages visited and website activity

  • Shopping cart activity

  • Referral sources

  • Cookies and similar tracking technologies

This information helps us operate our store, improve our services, and provide a better shopping experience.

3. How We Use Your Information

We use the information we collect to:

  • 🐾 Process, prepare, and fulfill your orders.

  • 🐾 Send order confirmations and shipping notifications.

  • 🐾 Provide customer service and respond to questions.

  • 🐾 Improve our products, website, and shopping experience.

  • 🐾 Send promotional emails and SMS messages when you have provided the required consent.

  • 🐾 Send abandoned checkout reminders to customers who have opted in to receive them.

  • 🐾 Prevent fraud and protect our website.

  • 🐾 Comply with applicable legal obligations.

Our goal is to make shopping for Labrador-inspired apparel as enjoyable and worry-free as possible.

4. Shopify and Payment Processing

Our online store is powered by Shopify, which provides the e-commerce technology used to operate our website and process customer orders.

Shopify and supported payment providers may process personal information to facilitate transactions, provide checkout services, maintain security, and support other store features.

For additional information about Shopify's privacy practices, visit:

https://www.shopify.com/legal/privacy/consumers

5. Print-on-Demand Fulfillment

At RoyaltyDiscount, our Labrador-inspired apparel is custom-made for our customers.

We work with third-party print-on-demand partners to produce, package, and ship orders.

To fulfill your purchase, we may share necessary information with our production and shipping partners, including your name, shipping address, ordered products, and relevant contact details.

This information is used to prepare and deliver your order and provide related fulfillment services.

We currently ship within the United States.

6. Text Marketing and SMS Notifications

We love keeping our Labrador-loving pack connected!

RoyaltyDiscount uses an SMS messaging platform to provide text marketing and notifications to customers who have opted in to receive them.

Our SMS program is subject to the following terms and conditions.

SMS Marketing Consent

By voluntarily subscribing to our text marketing program through a checkout opt-in, subscription form, text keyword, or another supported sign-up method, you agree to receive SMS marketing messages and notifications from RoyaltyDiscount.

Depending on your subscription preferences, these messages may include:

  • 🐾 Order confirmations and shipping updates.

  • 🐾 Abandoned checkout reminders.

  • 🐾 Special promotions and exclusive offers.

  • 🐾 New Labrador-inspired product announcements.

  • 🐾 Store news and updates.

Providing your phone number during checkout or placing an order does not, by itself, constitute consent to receive marketing text messages.

Consent to receive marketing messages is not required to make a purchase.

SMS Messaging Platform and Data Sharing

RoyaltyDiscount uses SMSBump as its text messaging service provider.

To deliver SMS marketing messages and notifications, we may share the following information with SMSBump:

  • Your phone number

  • Your name

  • Purchase and order information

  • Marketing subscription preferences

  • Relevant shopping cart activity

This information may be used to deliver personalized marketing messages, order notifications, and other communications you have requested or authorized.

When text messages are sent, your phone number and necessary delivery information may also be shared with telecommunications operators or messaging carriers responsible for delivering those messages.

SMSBump and its service providers may process information in countries outside your place of residence, subject to applicable privacy requirements.

We do not share SMS opt-in consent information with unrelated third parties for their own independent marketing purposes.

SMS Message Frequency

The number of marketing messages you receive may vary depending on your subscription preferences, available promotions, and store updates.

Maximum promotional message frequency:

Transactional notifications, such as shipping updates, may be sent separately when appropriate.

How to Unsubscribe

Need a break from our messages? No problem!

You can opt out of receiving marketing text messages at any time by:

  • Replying STOP to a text message from RoyaltyDiscount.

  • Using an unsubscribe link included in a message, when available.

  • Contacting us at info@royaltydiscount.com.

We will honor valid opt-out requests in accordance with applicable law.

You may receive a final confirmation message after unsubscribing.

Message and data rates may apply.

Need Help With SMS Notifications?

If you have questions about our text messaging program, reply HELP to the number that sent you a message, where supported.

You can also contact our customer support team at:

info@royaltydiscount.com

We're always happy to lend a helping paw!

7. Email Marketing

If you subscribe to our email newsletter, we may send you updates about:

  • New Labrador-inspired apparel collections

  • Special offers and promotions

  • Seasonal product launches

  • Store announcements

  • Exclusive updates for our Labrador-loving community

You can unsubscribe from promotional emails at any time using the unsubscribe link included in our messages.

Unsubscribing from marketing emails will not prevent you from receiving necessary order confirmations, shipping updates, or customer service communications.

8. Cookies and Tracking Technologies

RoyaltyDiscount uses cookies and similar technologies to help our website function properly and improve your shopping experience.

Cookies may help us:

  • Remember items in your shopping cart.

  • Maintain website functionality and security.

  • Understand website traffic.

  • Remember your preferences.

  • Measure advertising performance.

  • Display relevant marketing content where permitted.

You can manage cookies through your browser settings and any cookie preference controls available on our website.

Please note that disabling certain cookies may affect some website features.

9. Advertising and Analytics

We may use third-party analytics and advertising services to understand how visitors interact with our website and improve our marketing efforts.

These services may collect information through cookies, pixels, and similar technologies.

Depending on applicable law, you may have the right to opt out of certain targeted advertising or personal information sharing.

You may contact us at info@royaltydiscount.com to learn more about available privacy choices.

10. How We Share Your Information

We may share personal information with trusted third parties when necessary to operate our business.

These may include:

  • Shopify and payment processors

  • Print-on-demand fulfillment partners

  • Shipping and delivery providers

  • SMSBump and messaging carriers

  • Email marketing service providers

  • Website analytics and advertising partners

  • Customer support and security providers

We may also disclose information when required by law, to protect our rights, or as part of a business transaction.

Certain advertising-related disclosures may be considered a sale or sharing of personal information under applicable privacy laws.

We do not share your SMS marketing consent information with third parties for their own independent marketing campaigns.

11. Protecting Your Personal Information

Your trust means a lot to us.

RoyaltyDiscount uses Shopify and trusted service providers that offer security measures designed to help protect personal information.

We take reasonable steps to safeguard customer information against unauthorized access, misuse, and disclosure.

However, no online system can guarantee complete security.

12. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to:

  • Process orders and provide customer support.

  • Maintain required business and transaction records.

  • Comply with tax, accounting, and legal obligations.

  • Prevent fraud and resolve disputes.

  • Manage marketing subscriptions and consent records.

When information is no longer needed, we take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable law.

13. Your Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Unsubscribe from marketing communications.

  • Opt out of certain targeted advertising or data sharing.

  • Request information about how your data is processed.

  • Appeal certain privacy decisions, where applicable.

Some requests may be subject to identity verification or legal exceptions.

To exercise your privacy rights, contact us at:

info@royaltydiscount.com

We will review and respond to requests in accordance with applicable law.

14. Children's Privacy

RoyaltyDiscount is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information through our website, please contact us so we can review the situation and take appropriate action.

15. Third-Party Websites

Our website may include links to third-party websites, social media platforms, or other online services.

These services operate independently and may have their own privacy policies.

We encourage you to review their policies before sharing personal information.

RoyaltyDiscount is not responsible for the privacy practices of websites we do not control.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, service providers, technology, or applicable laws.

When updates are made, we will revise the "Last Updated" date at the top of this page.

Where required by law, we will provide additional notice of significant changes.

We encourage customers to review this page periodically.

17. Contact Us 🐾

Have questions about your privacy, personal information, or marketing preferences?

We're here to help!

RoyaltyDiscount

Website: https://royaltydiscount.com

Email: info@royaltydiscount.com

For privacy questions, data access requests, deletion requests, or SMS marketing concerns, please contact us using the information above.

Thank you for trusting RoyaltyDiscount and being part of our Labrador-loving pack! 🐾